Health Populi

MAY 5, 2022

Wearing our health and wellness lens, IRI’s data has shown broad-based category growth for wellness supplements since 2018, with a 10% growth rate per annum. The third chart serves up examples of the manufacturers by category which IRI has divined exemplify winners in the post-COVID CPG marketplace.

Patient Centered Care 115

Patient Centered Care Best Practices Medication Hospital 115

Health Populi

JUNE 26, 2018

I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018. Amy, Founder and Chief Experience Office of Mad*Pow, kicked off the conference with context-setting and inspiration. Join the community to share best practices, dilemmas, and learnings.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

Collaboration 66

Collaboration Hospital HIPAA Best Practices 66

Health Populi

OCTOBER 21, 2019

This meeting convenes the company’s clients, partners, and staff to share best practices, spark insights and learnings, and enable networking between people attending the meeting. There’s a lot of artfulness baked into the agenda and flow of this event, I learned last year when I attended my first Liberation (2018).

Follow-Up 48

Follow-Up Best Practices Diagnostics Patient Experience 48

Health Populi

FEBRUARY 4, 2024

Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept. I’m looking forward to partnering with AHIP ahead of AHIP 2024 and learning from more case studies and best practices that will be shared during the conference in Las Vegas in June.

Collaboration 90

Collaboration Insurance Medication Billing 90

Walker Info - Patient Experience

MAY 31, 2018

The CX Leader Podcast #Frankensurvey Released: June 12, 2018 Listen to all episodes in this series. More on Listening Architecture Dr. Troy Powell discusses how to avoid creating a “monstrosity” when designing your listening strategy. No one can build a house on their own. It often requires leveraging specialists in their field.

Best Practices 52

Best Practices 52

Walker Info - Patient Experience

OCTOBER 7, 2021

Considering the purpose or type of survey will help you understand the best way to design it. Hear from one of the authors The CX Leader Podcast #Frankensurvey Released: June 12, 2018 How did we do? Below are a few best practices to consider. Here are the most common situations and survey types. The transaction survey.

Follow-Up 52

Follow-Up Best Practices Documentation Communication 52