2018, Appointments and Patient Experience - Healthcare Support Central

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing

Billing Medication Follow-Up Patient Experience

The Evolution of a Patient Ambassador – Learning from Stacy Hurt

Health Populi

JUNE 8, 2022

“I am a health care executive who happens to be a patient, caregiver, and advocate,” Stacy Hurt explained to me in a Zoom chat we shared on 31 May. I asked her to meet with me to discuss her professional news update: being appointed Parexel’s first Patient Ambassador.

Patient Advocacy

Patient Advocacy Follow-Up Appointments Discharges

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Health Populi

APRIL 10, 2018

It takes a good nudge from a provider to motivate a patient to access online medical records, found by ONC in their latest research into consumers’ use of EHRs detailed in Individuals’ use of online medical records and technology for health needs , the ONC Data Brief No. 40, published April 2018.

Scheduling

Scheduling Tests Appointments Patient Experience

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

MARCH 10, 2020

Use of wearable tech nearly halved, from 33% to 18%, between 2018 and 2020. Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth.

Appointments

Appointments HIPAA Documentation Tests

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.”

Hospital

Hospital Customer Service Patient Experience Billing

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Health Populi

FEBRUARY 26, 2019

Sicker people also spend much more time traveling to health care appointments. An article published in Health Services Research in August 2018 talks about Trends in the Types of Usual Sources of Care: A Shift from People to Places or Nothing at All. Why should that be, in a physical sense?

Follow-Up

Follow-Up Appointments Documentation Medication

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

Health Populi

JULY 29, 2022

In another factor to add into the retail health landscape, Dollar General (DG) the 80-year old retailer known for selling low-priced fast-moving consumer goods in peoples’ neighborhoods appointed a healthcare advisory panel this week. So even older work-age patients are seeking the convenient communication channel of text in 2022.

Appointments

Appointments Follow-Up Scheduling Insurance

Closing the Digital Health Gap Between Consumers and Physicians

Health Populi

JULY 20, 2018

Aside from the technology challenges, which are not trivial, physicians do concur with consumers about the potential benefits of virtual care to expand access, provide convenience to patients, and enable connections in-between office appointment times.

Appointments

Appointments Medication Patient Experience

Getting Real About Social Determinants of Health

Health Populi

FEBRUARY 7, 2018

Assumption 2: Providing transportation to/from health care services will bolster patients’ appointment-making. adults miss medical appointments each year due to transportation challenges, many of whom earn lower incomes. Just because a patient has access to health services doesn’t mean their outcomes will improve.

Appointments

Appointments Follow-Up Tests Hospital

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

Health Populi

FEBRUARY 12, 2018

This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. Patients as Consumers: How Leading Providers are Digitally Transforming Patient Consults | #Engage4Health + #HIMSS18.

HIPAA

HIPAA Patient Experience Appointments Insurance

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

JUNE 6, 2022

Walgreens launched Find Care Now in 2018. The platform connects patients to the Jasper Care Guides – the high-touch aspect of the service. As an ecommerce platform, Jasper also supports consumers’ ability to schedule appointments, track symptoms and side effects, receive personalized content, messages, and recommendations.

Patient Experience

Patient Experience Diagnostics Appointments Billing

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

FEBRUARY 9, 2019

These facets of consumer experience are bleeding over into peoples’ expectations for health care. At HIMSS19, we’ll see this play out, through the fast-growth of voice assistants, price transparency and appointment-scheduling tools, and platforms for health benefits self-service.

Collaboration

Collaboration HIPAA Patient Records Hospital

Five healthcare trends to watch for in 2024

Health Prime

JANUARY 24, 2024

The easy follow-up of patients using telemonitoring solutions and the augmented access to internet services will continue increasing telemedicine delivery. Learn more about this in our blog Optimize your telemedicine appointments with these best practices.

Billing

Billing Communication Medication Appointments

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

Patients as health consumers face challenges paying for care, managing mental health, finding health services and taking time off work to access them, caregiving, and in transportation for care along with personal mobility issues. A few key data points illustrate the magnitude of the frustration: 50% of U.S.

Follow-Up

Follow-Up Communication Insurance Appointments

CVS + Aetna: Inflection Point in US Healthcare, Merger Approved Update

Health Populi

OCTOBER 12, 2018

This year’s Temkin Experience Index ranked health insurance among the lowest consumer-facing experiences, and Interbrands’ released their 2018 Best Global Brands report this week — which names only a couple of health-focused companies.

Insurance

Insurance Appointments Documentation Tests

Healthcare Support Central

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

The Evolution of a Patient Ambassador – Learning from Stacy Hurt

Trending Sources

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

Closing the Digital Health Gap Between Consumers and Physicians

Getting Real About Social Determinants of Health

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Five healthcare trends to watch for in 2024

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

CVS + Aetna: Inflection Point in US Healthcare, Merger Approved Update

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